At Shaw Business, our number-one focus is customer experience. Our Network Operations Centre (NOC) provides expert support and service, 24/7/365 days a year.
You can reach our NOC by phone or email:
Network Operations Centre
Our goal is to deliver first call response - period. Our trained technical professionals will assist you through to resolution.
We Love to Help!
At Shaw, we have more than 10,000 helping hands working to bring exceptional experiences to our customers. We love hearing your great Shaw stories (thanks for those!), but we also want to know if you have a concern, complaint or suggestion for how we can improve. Here’s how we make sure your thoughts and concerns are quickly addressed:
- Contact Client Services Team – Our team is available to you Monday through Friday, 8AM - 5PM MST through email firstname.lastname@example.org or phone 1-866-244-7474. Our friendly team will work diligently towards finding a solution to your concern in a timely manner.
- Management Team - we’re here with a helping hand, several hands, in fact! If a solution can’t be found with our Client Services team, then our management team is available to help. Your Client Service Representative can put you in touch with a Manager.
- Further Assistance, Telephone and Internet Concerns – an agency independent of Shaw, called the Commissioner of Complaints and Telecommunications Services (CCTS) is also available if we can’t find a resolution to your concern. CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.